FAQ and Ordering Help

About Us - Health-E-Teas is a fully automated website for customers wishing to use the Internet to purchase teas, herbs and accessories. We do not provide a telephone ordering service. We are committed to being responsive to customer requirements. If you have any comments or suggestions please e-mail us at info@health-e-teas.com. Enquiries will be answered when possible within 48 hours.

Price list - Current prices are available only online. We do not publish a paper-copy of the pricing. Please check individual products or sections for guidance on pricing.

Complaints - We endeavour to respond to all complaints within five working days. We aim to resolve all customer complaints within 14 days. You will always be kept informed by email or by telephone until the complaint is resolved.

Making A Purchase - We accept all major credit and debit cards including Visa and Mastercard, Switch, Solo and Delta. Your payments are processed by Barclays epdq secure server. Prices are valid as of October 2005, please check here regularly for any changes to price. Cheques made payable to "Health-E-Teas" can also be used, but please be aware you must allow 7-10 working days for cheques to clear. Goods cannot be despatched before goods are paid for in full.

Shipping And Handling- Health-E-Teas deliver to the UK, Europe, and on request Internationally. Please note: All prices for delivery are automatically calculated and added to the total at the 'checkout'. Delivery takes place by use of the British Royal Mail service provider and takes place withing 3-5 working days of the product being available in stock. For USA and Canada orders are shipped using regular post and can take a little longer i.e. 7-10 days. For full details of all prices, delivery options, zones and a current list of countries please see the Delivery Page. You can print a copy of the delivery rates - Click Here. Available countries can be seen when an account is opened and the country field is chosen when completing the online form.

Delivery Schedule - We aim to process orders within a maximum of two working days of receiving your order. Delivery times will depend upon destination, but on average a lead time between 10-14 working days is quoted for UK Standard Delivery and Courier delivery is worldwide within 3-7 days based on goods being in stock. The week is considered Mon-Fri and does not include weekends. You will receive an email after payment with confirmation of your order number. Another email will be sent once your is order is despatched. In the unlikely event that an item is out of stock a lead time of 7-10 days can be expected. Please allow a maximum of 28 days for delivery, especially with medicinal teas, single herbs, roots and plants.

Accounts - Within the new site Customer Accounts can now be created. You can now setup multiple addresses, send product info to friends via your wish list, view your orders, and track your delivery. We hope you find this of benefit, as typing your address more than once online can be annoying! There are five basic account types:

Standard> No Account is required, prices displayed are current prices.

New Account> Your account will be setup and next time you order all your address details and past order details will be available in the account login area. To open an account you will need a valid email address, which is used as your username and a password that is over 8 characters in length.

Wholesale & Retail> Customers who wish to spend over £150 should contact Support using the contact form or emailing wholesale@health-e-teas.com. You will be contacted by a sales representative to discuss the terms and conditions. Accounts are at the sole discretion of the owners and can be terminated at anytime.

Tax Charges - At present the only products that attract VAT are the product licensed Medicinal Teas which are charged at the standard rate of 17.5%. All accessories are also charged at this rate. All other products are zero rated for UK Value Added Tax (VAT). In accordance with UK VAT law, tax will be added to all EEC state countries orders. If you are a wholesale business and wish to apply for tax exemption, please send details of your tax number together with your company stationery, once your tax number is approved, tax will be omitted from your invoice. All customers outside of the EEC are not required to pay UK VAT. Your invoice is sent with your order. Wholesale businesses who require a pro-forma invoice please state this in the comments section at the checkout and we will send this by email. You can check your order by logging onto your account "Order History".

Credit Card Security - Credit and debit card details are 128 bit encrypted by WorldPay, approved by leading UK, European and Worldwide banks. All card transactions are processed by Barclays epdq. Steve Stokes is responsible for all security issues on this site.

Guarantee/Refunds - Should you not be happy with your purchase we will be happy to reimburse your money. A refund will always be made within a maximum of 30 days from cancellation. For a wrongly chosen product item a packet must be returned in its unopened state - a deduction from your refund will be made for restocking, this is typically 50% of the cost of the tea. Postage will not be refunded unless, in the unlikely event of wrong dispatch we will, reimburse the whole cost and postal return costs.

Cancellation - You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends after the 7th working day, beginning on the day after the day on which the consumer receives the goods. Should you wish to cancel your order please follow the steps above. These terms do not affect your statutory rights. Any complaint s should be addressed to Steve Stokes (steve@health-e-teas.com) who will respond within three working days.

Reaching Us - You are invited to contact us for whatever reason by e-mail - support@health-e-teas.com. The Health-E-Teas website is an automated shopping site and therefore repsonse is offered only by email. Written correspondence should be sent to 23 Carr Field, Bamber Bridge, Preston, Lancs. PR5 8BS. +44 1772 338134.

Disclaimer - All information, including that and relating to, products, services and materials contained on this site are provided on an "as is" and "as available" basis and is for informational purposes only. It should not be used directly or indirectly as a substitute for the advice, diagnosis or treatment provided by your own physician or other medical professional. You should not use the information provided on the site for diagnosing a health problem or prescribing a medication.

Health-E-Teas.com assumes no responsibility for how any information, products, services and materials obtained on or through our site is used. Do not delay seeking professional medical advice because of anything you may have read or any information, product or service you may have obtained or purchased through the site. Whilst Health-E-Teas.com exercises due care in selecting experienced practitioners to provide on-line consultation, the company does not accept any responsibility for the advice given or for any follow-up or further consultation which may occur on-line or person-to-person as a result of the initial contact through the web site. The practitioners with whom users of the site may have consultation are not medically qualified. They are not offering medical advice. They are, however, experienced practitioners in their respective sphere of alternative and complementary healing method therapy and treatment. You expressly agree that the use of the site is at your own sole risk.

Neither we, nor our affiliates, officers, directors, employees, agents, third-party content providers, sponsors, licensors or associates warrant that the site will meet your requirements, be free of interruption or make any warranty as to the results that may be obtained from the use of the site. We explicitly disclaim any responsibility for the accuracy, content or availability of advice, information, content, service, materials or merchandise provided through the site. Further, no oral or written information or advice provided through the site shall create a warranty. We encourage use of discretion when using the Internet whether using our or anyone else's service. We cannot be held accountable for the accuracy, copyright compliance, legality or decency of information contained in and materials, products, services and advice provided by third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Please carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any products purchased on or through the site. Health-E-Teas.com advises all users to consult their own physician with respect to the safety and efficacy of alternative and complementary treatments.